Customer Key Performance Indicator Sheet


 

Contract Name:

Contract Number:

Client Name:

Service Provided:

Location:

Date of Review:


Please indicate which rating most regularly defines the standards of service that you have recently experienced.

1 - 2 Poor

3 – 4 Average

5 - 6 Good

7 – 8 Very Good

9 – 10 Excellent

 

 

1-10

Comments

Capability and behaviour of Security Officer:

Reliability:

Management of Service:

Supervision :

Responsiveness :

Flexibility :

Communication:

Willingness to recommend :

Intention to renew Contract:

How do your customers/clients view the Security Officer:


Comments

(Any score below 7 requires action)

Action Required


Systematic Security Services Manager’s

Signature:


Date:

 

Client Signature:


Client Name:


Date:

 

 

Thank you for taking time to complete this document. The information helps us to monitor your view of our service with the continual improvement of our service delivery.