The purpose of the Quality Management System is to ensure that the products and services provided to our customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable goals with plans in place to ensure that they are improved year on year for continual improvement in accordance with BS EN ISO 9001 – Quality Management System requirements for security guarding, staff screening and key holding services.
It is the policy of Systematic Security Ltd to maintain, on a continual basis, an effectively managed Quality Assurance Programme, which will assure customers that the products supplied conform to the laid down procedures or disciplines of the company, which will ensure that we meet the customers’ needs and expectations.
The Management of Systematic Security Ltd is firmly committed to the procedures included in this Quality Manual, and the total participation f all personnel is mandatory.
The QA is entrusted with the authority and responsibility for the control of the Quality Management System. The QA cannot be over-ruled on matters of quality and in the event of differences of opinion on quality matters, the QA has the responsibility to refer such items to the Managing Director for resolution.
This policy of Quality Assurance is in place to ensure that the overall organisational goals of the company are met. The goals of this company are to ensure that the best possible product is supplied to our valued customers, and that we are able to meet their needs and requirements as effectively and efficiently as possible. This policy is intended to provide overall framework for setting organisations quality objectives.
Our organisational goals are to ensure that the changes required within our documented management system to meet the requirements of BS EN ISO 9001, written to all Standards, Codes of Practice and Schedules as listed within AS11 Standards Adherence Document, which are performed in a managed methodical way to ensure that the system is fully understood and implemented throughout the company.
Systematic Security Ltd will make this Policy available to all stakeholders, shareholders, staff and general public on request.